Return Policy and Guidelines

UVify Inc., under the laws of the state of Delaware, USA ("UVify"), may update or change the below terms, conditions, policies, and notices at any time and without notice.

New and Unused Product

UVify offers a (30) day return policy on all and new unopened equipment, starting from the date the product(s) was delivered to the customer. Anything beyond (30) days of delivery will not be eligible for return. If the product(s) received has been opened, used or damaged, no return options will be offered. If the item is in brand new condition but requires to be repackaged a 15% restocking fee will be applied. The shipping cost for any unwanted product will not be refunded by UVify (It is recommended to choose a method with tracking).

General Accessories

Product not specifically listed, such as; antennas, monitors, hardware, and general accessories are covered by a (30) day manufacture defect warranty. If a problem occur from a defect in the product, an exchange or store credit will be issued. UVify holds the right to refuse any product which has been deemed to be damaged by the customer and not related to a manufacturer issue.  

FPV Cameras

FPV cameras are covered by a (30) day manufacturer defect warranty. The warranty does not cover damage from external forces, electrical fire, power surges, water damage, or tampering. Once approved, an exchange or store credit will be provided.

FPV Goggles

FPV goggles carry a (30) day warranty in the event of a manufacturer defect. The manufacturer warranty does not cover any damage caused from drops,  wear and tear, water damage, electrical damage or damage caused by user alterations. Returns due to “bad fitment” are subject to 15% restocking fee.

Ready-to-Fly

Ready-to-Fly drones built and sold by UVify carry a 15 day return policy. In the occurrence of a malfunction, UVify will repair or replace it with an original or similar model. If a replacement model is not available a store credit may be issued instead. UVify holds the right to refuse any return which show signs of; modification, fire/water damage, electrical short or general misuse. UVify recommends inspecting all RTF’s thoroughly before supplying battery power.

Batteries

Batteries produced and sold by UVify carry a 15 day warranty covering dead on arrival (DOA) and manufacture defects. Excludes all batteries that show signs of misuse, overcharging, impact damage or water damage. All battery returns must be approved by UVify via an emailed image of the defective battery to support@uvify.com, Upon approval please dispose of the damaged battery in a safe manner and the exchange or credit will be issued.   

Return process

Request a return/exchange online or over the phone with a UVify Representative. Once accepted, please ship the package back to UVify via economy shipping. UVify will refund you for the economy shipping once the item is received, UVify WILL NOT refund expedited shipping. (overnight, two-day) Please allow 3-5 business days for processing once your order arrives at our facility . Items requiring extensive testing could take up to 7-14 business days. An exchange or credit will be issued to the customer once approved by a UVify representative .

*All returns and exchanges are at the sole discretion of UVify.    

Reimbursement for the return shipping cost only applies to actual shipping cost or postage, this does not include shipping or packing materials.

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